Checkout

TERMS AND CONDITIONS

During this period of coronavirus and appreciating that people want maximum flexibility and security with their money, we are keen to do our best to book with confidence. Our deposits are low and refundable, and we are very flexible with final payment dates on a case-by-case basis. Of course, we advocate getting insurance cover as soon as possible after booking (and all travel insurers are offering 'covid terms'). Still, in the event of a cancellation due to covid-19, we will either postpone the trip or pay a refund. We want to reassure clients that any money paid to the company for a trip is kept in a client account and not touched until the trip is due to depart.

The following booking conditions form the basis of your contract with

LimitlessTravel ("we", "us", "us" and "our"). Please read them carefully as they set out our respective rights and obligations. By requesting us to confirm your booking, we are entitled to assume that you have had the opportunity to read these booking conditions and accept them.

These booking conditions only apply to the trip arrangements you book with us, which we agree to make, provide, or perform (as applicable) as part of our contract. All references in these booking conditions to "trip,” "booking,” "contract," or "arrangements" mean such trip arrangements unless otherwise stated. References to "departure" mean the start date of these arrangements.

 

Booking Your Trip & Payment Details

1. To make a booking, please follow the procedure shown on our website or ask for an offline application form. The relevant application form needs to be completed by each person traveling. Where you are under 18 at the time of booking, the application form also needs to be signed by your parent or guardian or initialed online during the booking process. The completed booking form must then be sent to us together with the payments referred to in paragraph 2 below.

 Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as a firm, and a contract between us will come into existence as soon as we receive your completed application form and your deposit. We will then send you a receipt for all payments made and our invoice. We have not confirmed availability, your booking will be treated as a firm, and a contract between us will come into existence when we despatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgment of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information on the invoice or any other document appears to be incorrect or incomplete.

2. A minimum deposit (depending on the trip) per person must accompany the reservation.

   We also offer and encourage the use of our installment payment plan, in which 100% of the payment of the total amount of the trip can be made in the amount of installments that are necessary, as long as these are met for a minimum of 3 weeks (21 days) before leaving the country.

   Reservations made within twenty-one days require immediate full payment in order to be used.

3. The price quoted for any trip covers the cost of the planning, the organization, and carrying out of the trip, including group equipment, supplies, accommodation, administration, and staff, except for the following, for which you must be responsible: vaccination fees, travel insurance, cost of travel to and from the start/return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the travel and any other charges excluded explicitly on the trip description and/or invoice.

We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any mistake we are aware of and the then applicable fee at the time of booking.

Once the price of your chosen trip has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the event of any change in our transportation costs or dues, taxes or fees or in the exchange rates which have been used to calculate the cost of your trip.

A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause. Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your trip will we levy a surcharge. If any tax is greater than 10% of the cost of your trip price, you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us or purchase another trip from us.

Where applicable, you have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (2) or (3) as set out in paragraph 12 below. If you do not tell us that you wish to select either of these options within this period, we are entitled to assume that you do not want journey priced will pay the surcharge. Any surcharge must be paid with the balance of the cost of the trip or within 14 days of the issue date printed on the surcharge invoice, whichever is the latter. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your trip as set out above. Where a refund is due, we will pay you the total amount of the decrease in our prices. We promise not to levy a surcharge within 30 days of departure, and no refund will be payable during this period either.

4. Travel insurance: You must have adequate and appropriate cover for your trip, including any adventurous activities such as trekking at altitude. Note that the majority of our trips are all supervised. It is essential to have adequate insurance, which will cover cancellation costs from the date of booking and medical expenses (including evacuation and repatriation). If you travel against FCO advice, the validity of your insurance policy may be affected. Please read your policy details carefully and take them with you on your trip. Your responsibility is to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

5. Health: Except as disclosed in your medical questionnaire, you are taken to confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the journey, taking into account its challenges and purposes. Suppose you cannot give this confirmation for any reason or have any medical condition or disability that may affect your trip. In that case, you must contact us before you submit your application form to assist you in considering the suitability of the trip.

Suppose any information is given in the application form or medical questionnaire is materially incorrect or incomplete. In that case, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the proper position. In this situation, cancellation charges as set out in paragraph 7 will apply, and we will not be responsible for any costs or expenses incurred as a result.

6. Special requests: Please advise us of any special requests before making your booking. Where possible, we will endeavor to meet or arrange for our suppliers to meet any such demand. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the demand will be met. Unless and until expressly confirmed, all special requests are subject to availability. For your protection, you should obtain confirmation in writing that a special request will comply (where it is possible to give this) where it is essential to you.

Cancellations & Changes

7. Cancellation of bookings must be notified to us by letter or email as soon as possible. Your notice of cancellation will only be adequate when it is received in writing by us. Except as set out in paragraph 8 below, the following cancellation charges will be payable.

Period before departure within which written notification of cancellation is received by us.

Cancellation charge per person canceling (% of total cost)

• 12 weeks or more - 25%
• 6 to 2 weeks - 50%
• 2 weeks to date of departure or later - 100%

8. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where a part cancellation of a booking affects the basis on which the price was calculated, we will recalculate and re-invoice you accordingly.

9. You may transfer your place to someone else (introduced by you) if you are prevented from traveling, providing we are notified not less than 2 weeks before departure and subject to the practicality of changing certain bookings made in your name. All costs and charges incurred by us and/or incurred or imposed by any of our suppliers, as a result, must be paid before the transfer can be effected. Any overdue balance payment must also be received.
10. Changes to your confirmed trip can be considered depending on practicalities and availabilities, but there might be a cost associated with these changes. We do not charge an amendment fee for doing so. We will only pass on any extra costs involved in providing additional or alternative services incurred or imposed by any of our suppliers. A change of holiday dates will generally be treated as a cancellation of the original booking and rebooking, in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the cost of the original holiday was calculated has changed.

 

11. The itinerary is a guide to which we will attempt to adhere. Still, it may be necessary to alter this at short notice as a result of circumstances or events outside our control, such as adverse weather or road conditions or any of those amounting to force majeure (see paragraph 13), or due to the operating diseases imposed by owners and operators of accommodation, facilities and transport. However, your itinerary will be the same in content as far as is reasonably possible unless circumstances beyond our control make this impossible. Should weather conditions involve you in extra costs such as accommodation, transportation, and meals, these will be borne by mutual agreement between us.

 

12. Changes and cancellation by us: As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and cancel verified bookings to reserve the right to do. Please note, our trips may require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular trip has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 28 days before departure.

Most changes are minor. Occasionally, we have to make a "significant change.” A significant change is a change made before departure, which we can reasonably be expected to have a considerable effect on your trip. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(for significant changes) accepting the changed arrangements; or

• purchasing an alternative trip from us, of a similar standard to that originally booked if available. We will offer you at least one alternative trip of equivalent or higher standard for which you will not be asked to pay any more than the price of the original trip. If this trip is, in fact, cheaper than the original one, we will refund the price difference. If you do not wish to accept the journey we specifically offer you, you may choose any of our other than available trips, but you must pay the applicable price of any such journey. This will mean you are paying more if it is more expensive or receiving a refund if it is cheaper;

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will, where appropriate, pay you reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Payment will not be payable, and no liability beyond offering the above-mentionedabove mentioned choices can be accepted where:

• we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, such as force majeure, the consequences of which we could not have avoided even with all due care; or
• where applicable, we have to cancel because the minimum number of bookings necessary for us to operate your trip has not been reached (see above).

No compensation will be payable. The above options will not be available if we cancel due to your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.

Very rarely, we may be forced by "force majeure" (see paragraph 13) to change or terminate your trip after departure but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation, or meet any costs or expenses you incur as a result.

FRAUD: In the case of third party credit card fraud or misuse, most banks and credit card issuers bear all costs resulting from fraud or abuse that may be eligible for the risk deduction. If your credit card company or bank refuses to accept refunds, please contact us immediately to resolve the issue. To file a complaint, report this fraud to the company that issued your credit card (following their rules and procedures) and contact us immediately. Provide proof of the transaction. This compensation applies only to credit card fraud due to our default or negligence, in the event that a fraudulent reservation is made with a credit card using LIMITLESSTRAVEL.NET's secure server, Limitlesstravelagency.net,

13. In these booking conditions, "force majeure" means any event in which the supplier of the service(s) in question or we could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of server mentioned above disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss, or expense of any nature as a result of "force majeure.”
14. Our Liability to you

We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that subject to these booking conditions. We will accept responsibility if, for example, you suffer death or personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents, or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements.

Please note that it is your responsibility to show that reasonable skill and care have not been used if you wish to claim us. In addition, we will only be responsible for what our employees, agents, and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost, or other sum or claim of any description whatsoever which results from any of the following:

• your act(s) and/or omission(s); or
• the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable; or
• Force Majeure as defined in paragraph 13 above

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which any supplier agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements that a supplier agrees to provide or arrange for you while you are away.

Please note, we cannot accept any liability for any damage, loss, expense, or other sums (s) of any description (1) which based on the information given to us by you concerning your booking before our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other faults by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses, including self-employed loss of earnings.

Delays, Behaviour, Damage & Complaints

15. Delay: We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Depending on the circumstances, if you are flying with an EU carrier, the airline may be required to pay you compensation and/or refund the cost of your flight and/or provide you with accommodation and/or refreshments in the event of a significant delay or cancellation. However, we have no liability to make any such payments to you, and you must pursue the airline or other transport operator concerned for any amount which may be due. Please remember that it is your responsibility to ensure you arrive at the departure location for your chosen tour. All costs associated with this are, therefore, your sole responsibility. This is even when we assist you in making any necessary additional arrangements where, for example, your flights were delayed, and you missed your pre-booked transfer with us.

16. Conditions of suppliers: Suppliers, including transport operators, provide their services by their terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay, or loss/damage of personal possessions.

17. Limitless Travel Decisions Regarding Damages and Conduct: While the trip is in progress, all decisions are made by our staff or by our regional companies must be in accordance with all reasonable instructions given to you. Your team leader, travel guide or other member of our staff or staff employed by our regional companies may remove you from the trip at any time if they are of the reasonable opinion that your continued presence is prejudicial or is likely to impair good order, discipline, safety or successful operation of the trip or the safety or well-being of any participant or individual third party or if it violates any law or regulation of any country where the trip takes place.

We expect all clients to have consideration for other people. Suppose in our reasonable opinion or the reasonable opinion of any other person in authority. You behave in such a way as to cause or be likely to cause danger, upset, or distress to our staff or any third party or damage to property. In that case, we are entitled, without prior notice, to terminate your trip.

You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager, or another supplier, or us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual price is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s total legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

18. Passport and visa requirements: The passport and visa requirements for the trips we offer are shown on the relevant page on our website, but conditions may change, and you must check the up-to-date position in good time before departure.

You must ensure you have all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges, or additional financial penalty imposed on us, you will be responsible for reimbursing us accordingly.

19. Health requirements: It is your responsibility to ensure you know all recommended vaccinations and health precautions in good time before departure.

20. Claims: In the unlikely event of insolvency, you must inform Limitless Travel immediately by email at. [email protected]  pricementioned above. Please ensure you retain the booking confirmation form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance .